Mirror

Legal

Terms of Service

Talk to Mirror LLC · Effective August 3, 2026

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Talk to Mirror LLC, a Wyoming limited liability company (“Mirror,” “we,” “us,” or “our”), governing your access to and use of the Mirror application, website at talktomirror.com, and related services (together, the “Service”). By creating an account, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service you represent that you meet these requirements and that the information you provide is accurate. The Service is not directed to children.

3. What Mirror Is, and What It Is Not (Important)

Mirror is a communication practice and coaching tool for personal development. It lets you rehearse real-world conversations with an AI-powered practice partner and receive automated feedback on how you communicated.

Mirror is NOT therapy, counseling, or mental-health treatment. It is NOT medical, psychological, legal, financial, or other professional advice, and it does not create any professional-client relationship. The practice partners are artificial intelligence, not licensed professionals or real people, and the coaching feedback is generated automatically and may be incomplete or wrong. Use your own judgment; do not rely on the Service for any decision that warrants professional guidance.

If you are in crisis or may be a danger to yourself or others, do not use the Service for help. In the United States, call or text 988 (the Suicide and Crisis Lifeline) or call 911. Outside the United States, contact your local emergency services or a crisis line in your area.

No guaranteed results. Mirror is a practice tool. It does not guarantee any outcome, including improved communication, interview performance, admission, a job offer, a raise, or any other result. Outcomes depend on many factors outside our control and vary from person to person. Our automated coaching, scores, and feedback are for practice and educational purposes only, are not professional career, human-resources, legal, financial, or medical advice, and do not make or influence any hiring, admissions, or employment decision.

You are interacting with AI. Your practice partner is artificially generated and is not a human. Mirror displays a clear and conspicuous notice within the experience itself, at the start of and throughout each session, indicating that the practice partner is AI and not a real person.

Safety and crisis response. Mirror maintains a protocol designed to detect and respond to expressions of suicidal ideation, self-harm, or intent to harm others during a session, including directing the practice partner to stop the role-play and to surface crisis resources such as the 988 Suicide and Crisis Lifeline (call or text 988) and 911. Details of this protocol are published at talktomirror.com/safety.

Not an assessment or screening tool. Mirror is a private practice tool for you alone. We do not assess, score, screen, rank, or report on you for, or provide any information about you or your sessions to, any employer, school, or other third party, and Mirror is not designed or offered as a tool for making or informing hiring, admissions, lending, or any other consequential decision about any person. Your coaching, scores, and progress exist solely for your own development.

No therapy or mental-health services, restated. For the avoidance of doubt, Mirror does not provide, and is not a substitute for, therapy, counseling, psychotherapy, or mental-health or medical treatment of any kind, and we do not market or describe the Service as a therapy, mental-health, or wellness product. If you need mental-health support, please seek a licensed professional.

4. Your Account

To use most features you must create an account by signing in with a supported identity provider (for example, Google). You agree to provide accurate information, to keep your credentials secure, and to be responsible for all activity under your account. One person may not maintain multiple accounts to circumvent trial or usage limits. Notify us promptly of any unauthorized use.

5. Free Trial

We may offer a free trial (for example, one full practice session) to new users. Trials are limited to one per person, are for personal evaluation, and may be changed or withdrawn at any time. We reserve the right to disqualify accounts we reasonably believe are abusing trial offers.

6. Subscriptions, Billing, and Payments

  • Plans. Paid access is offered as subscriptions billed monthly or, where offered, annually (for example, Core and Pro, each including a set number of practice sessions per billing period) and as one-time purchases (for example, the Interview Sprint, which provides time-boxed access). Current prices and inclusions are shown at checkout.
  • Payment processor. Payments made through our website are processed by Stripe. By purchasing, you also agree to Stripe’s terms. We do not store your full card details.
  • App-store purchases. If you purchase through a third-party app store or platform (for example, the Apple App Store or Google Play), your purchase is processed by that platform and is subject to its billing, auto-renewal, cancellation, and refund terms and policies. In that case you may need to manage or cancel your subscription through your account with that platform rather than through us, and the platform’s rules control over any conflicting billing terms in these Terms.
  • Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You authorize us and our processor to charge your payment method for each renewal.
  • Cancellation. You may cancel at any time; cancellation stops future renewals. Access continues through the end of the paid period.
  • Annual plans. Annual subscriptions are billed once per year and provide access for the entire annual term: if you cancel, your access continues through the end of the year you have paid for, and your plan simply does not renew. Your renewal date is shown on your account page. Where required by applicable law, we will send you a reminder in advance of your annual renewal.
  • Refunds. Except where required by applicable law, payments are non-refundable, and unused sessions do not carry over beyond their stated period. Refund requests are considered case by case, at our sole discretion, and a refund or credit in one instance does not create an obligation to provide one in the future. See our Refund and Cancellation Policy for a plain-English summary.
  • Price changes. We may change prices or plan features on a going-forward basis, with notice for active subscribers before the change takes effect.
  • Taxes. Prices may exclude applicable taxes, which you are responsible for where required.

7. Acceptable Use

You agree not to, and not to allow anyone to:

  • use the Service for any unlawful, harmful, harassing, hateful, or abusive purpose, or to generate or solicit content that is illegal or that exploits or endangers minors;
  • attempt to access accounts, data, or systems that are not yours, or probe, scan, or test the vulnerability of the Service;
  • reverse engineer, decompile, scrape, or extract the Service, its underlying models, or its prompts, except as permitted by law;
  • resell, sublicense, or provide the Service to third parties, or use it to build a competing product;
  • circumvent usage limits, session caps, rate limits, or security or authentication measures;
  • upload content you do not have the right to share, or that infringes others’ rights or violates their privacy;
  • use the Service to obtain answers or assistance during a live, real, or proctored interview, examination, or assessment; the Service is for private rehearsal only;
  • use or access the Service if you are located in, or are a national or resident of, a country or region subject to comprehensive U.S. embargoes or sanctions, if you are on any U.S. government denied-, blocked-, or sanctioned-party list, or otherwise in violation of applicable export-control or sanctions laws.

We may investigate and take action, including suspending or terminating accounts, for conduct we reasonably believe violates these Terms or harms the Service or others.

8. AI-Generated Content

Conversations and coaching feedback are produced by automated systems. They may be inaccurate, incomplete, or unsuitable for your situation, and similar inputs can produce different outputs. You are solely responsible for how you use any output. Do not treat AI output as professional advice (see Section 3).

9. Your Content and Session Data

You retain ownership of the content you provide, including what you say during sessions and any materials you paste in (for example, a job description or resume). You grant Mirror a worldwide, non-exclusive, royalty-free license to host, process, transcribe, analyze, and store your inputs and the resulting transcripts, feedback, scores, and reports, in order to operate, secure, personalize, and improve the Service. We may use de-identified or aggregated data (data that does not reasonably identify you) for any lawful business purpose, including improving our models and features. How we handle your information is described in the Privacy Policy.

Feedback. If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without restriction, compensation, or attribution.

Model training. We do not use content that identifies you to train third-party or general-purpose AI models, and our agreements with the AI providers that process your content prohibit them from using it to train their own models. Only de-identified or aggregated data, which does not reasonably identify you, may be used to improve the Service.

10. Intellectual Property

The Service, including its software, design, scenarios, character and coaching prompts, models and configurations, text, graphics, and the Mirror name and logo, is owned by Talk to Mirror LLC or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-exclusive license to use the Service for your personal, non-commercial use. All rights not expressly granted are reserved.

Copyright Policy and DMCA Notices. We respect intellectual property rights and expect users to do the same. If you believe that material available through the Service infringes your copyright, you may send a notification of claimed infringement under the Digital Millennium Copyright Act (17 U.S.C. §512) to our designated agent: Copyright Agent, Talk to Mirror LLC, 30 N Gould St, Ste N, Sheridan, WY 82801; phone 615-722-9222; email dmca@talktomirror.com. Our designated agent is registered with the U.S. Copyright Office (Registration No. DMCA-1076563).

Your notice must include: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it; (4) your contact information (address, telephone number, and email); (5) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

Counter-notices. If material you posted was removed or disabled and you believe this was a mistake or misidentification, you may send our designated agent a counter-notification containing: your physical or electronic signature; identification of the material and its location before removal; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal district court for your address (or, if outside the United States, any judicial district in which we may be found) and that you will accept service of process from the person who filed the original notice. Unless the original claimant notifies us that it has filed a court action, we may restore the removed material in ten (10) to fourteen (14) business days after receiving a valid counter-notice.

Repeat infringers. We will terminate the accounts of users who are determined to be repeat infringers in appropriate circumstances.

11. Third-Party Services

The Service relies on third-party providers to function, including for authentication, real-time voice and avatar processing, AI coaching, payments, hosting, and analytics. Your use of the Service may be subject to those providers’ terms, and we are not responsible for third-party services. Providers are described in the Privacy Policy.

12. Privacy

Our Privacy Policy explains what we collect and how we use and share it. By using the Service, you acknowledge the Privacy Policy.

Consumer health data. A separate Consumer Health Data Privacy Notice, addressing the Washington My Health My Data Act and Nevada consumer health data law, is published at talktomirror.com/health-data and supplements the Privacy Policy.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT FEEDBACK WILL BE ACCURATE, OR THAT USING THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALK TO MIRROR LLC AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD 100).

15. Indemnification

You agree to indemnify and hold harmless Talk to Mirror LLC and its owners and personnel from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms or of any law or third-party right.

16. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, if we are required to by law, or to protect the Service or others. Upon termination, your right to use the Service ends; sections that by their nature should survive (for example, Sections 8 through 15, 18, and 19) will survive.

17. Changes to the Service and to these Terms

We may modify the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date, or by email). Your continued use after changes take effect constitutes acceptance.

Beta and early-access features. Parts of the Service are offered on a beta or early-access basis. They are provided on an “as is” and “as available” basis, may contain errors, and may change, be limited, or be withdrawn at any time, without warranty or any service-level commitment.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be brought exclusively in the state or federal courts located in Wyoming, and you and Mirror consent to the personal jurisdiction of those courts.

Informal resolution first. Before filing any formal claim, you agree to contact us and attempt in good faith to resolve the matter informally for at least thirty (30) days.

Time limit. To the extent permitted by law, any claim relating to the Service must be filed within one (1) year after the claim arises, or it is permanently barred.

19. Miscellaneous

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
  • No agency. Nothing here creates a partnership, agency, or employment relationship.

20. Contact

Questions about these Terms? Contact Talk to Mirror LLC through the contact form at talktomirror.com/contact.